Reviews for The Carpet Specialists

• Reviewed By: George W.
• Location:
• November 2nd, 2021
• This review was copy/pasted from:
  
• Original Review Link: https://www.yelp.com/biz/the-specialists-all-natural-cleaning-fair-oaks-3?start=10

• Comment: My wife and I moved into our home in Rancho Cordova back in 2013. One of our priorities was to have a lap pool built in our backyard. In foreseeing this, we decided to have mostly floor tiles installed into the new house. Carpets are only in our bedrooms. Well, we now have that pool, but the home now has significant dirt within its grout lines.
  
  We had experienced grout issues from our previous home in the Bay Area and had found it difficult to clean and maintain. This was especially true in the kitchen. So, we did research on Yelp and found "The Specialists" as a highly rated company which specializes in cleaning all types of flooring. My call to James M. was answered immediately.
  
  He quickly scheduled an estimate and on the day of the walkthrough, he arrived promptly even after a slight delay. His admin contacted us right away. After our meeting, it was very apparent that James is on top of his trade and his love of the skill. Most important of all, he touted all his hard working highly qualified employees' way above himself. I called back a week later with the go ahead to clean our entire home. He was flexible with our schedule even adjusted several jobs to meet it.
  
  Kevin and Randall were the team that arrived. Prior to their arrival, James called the day before and the morning of to reconfirm. The team completed cleaning the entire home's carpet and tile floor surfaces to include sealing the grout lines and buffing out the tile floor in approximately six hours. They systematically cleaned from the rear to the front of the home over 2600 sq ft. The guys were totally pet friendly towards my dog. They first cleaned the entire back bedroom and bath allowing us to hang out there while the the rest of the home was completed.
  
  Both Kevin and Randall were super friendly and totally approachable. Kevin, who I had comfortably interacted with the most patiently had an answer to all my questions. Above all during this Covid era, both had facemasks on the entire time. Lastly, not only was the job and experience way above our highest expectations, I don't believe they even took a lunch break! It was all hands-on deck from the time they said hello. I later told James that his team needed a breaks The team also provided us with knowledge about the tile cleaner which was provided us.
  
  In closing, "The Specialists" was totally customer service oriented and balanced the time to clean our entire home's flooring without compromising quality and service. All this within the estimate originally quoted. My wife and I highly recommend "The Specialists". Thanks James, Kevin and Randall! KUDOS!
• Overall Rating