Integrity in Your Sacramento Carpet Cleaning

Integrity.  Merriam-Webster’s dictionary defines it as “adherence to a code of especially moral or artistic values”.  We here at The Specialists hold ourselves to a very high standard.  What does that mean for you and your Sacramento area home?  Let’s take a look.

Availability and honesty.  We are here to help. Whether it is on the phone or in your home, we work diligently to provide prompt service.   If it is something we can’t or are not comfortable doing, we will be honest with you.  If you have a problem, we will come out and do the work again.

Customer service.  If you look at our reviews you will see 5 stars all over.  We work hard to provide you with 5-star service.

It all starts when you book your appointment.  You and our scheduler will select a day and time.  We offer a 2-hour arrival window.  Often times, we are right on time, if not early.  We also will call you when we are on the way, so you are not left to wonder when we will be there.  We here at The Specialists know your time is valuable and we always want to be respectful of your time.   You will also receive an email with the confirmation of your appointment day and 2-hour arrival window.

The business day before your carpet, rug, tile, stone or upholstery cleaning in Sacramento or surrounding area, we will give you a friendly reminder call.  Don’t worry, if you can’t answer, we will leave you a message.

The day of your cleaning, we will call you when we are on the way.  We update you throughout the day as well, in case our specialist hit traffic or some other unforeseen circumstance.  Although rare, it does occasionally happen and we want to be in communication with you so you are in the know about what is going on, so you can keep your day moving as well.

After the work is done, we will call you within a few days to follow up.  It is a brief 5 question survey that won’t take long at all.

From Davis to El Dorado Hills, Folsom, Granite Bay, Lincoln and all points in between, we are here to help keep your home looking beautiful!  Be sure to check out our before and after gallery to see our work.