Does Communication Really Make You Happy?

One thing that is very common with all types of service companies across the country is arrival windows.  Some of them are quite long, such as 10 am-5 pm or even worse, the dreaded morning or afternoon time slot.  So, you must sit around waiting and hoping they are on time or early.  Your entire day is wasted waiting for a technician that most often times comes at the very end of the window or late.

We here at The Specialists carpet, rug, tile & upholstery cleaning want to make sure to not only provide with outstanding 5-star service, by eliminating these wait times. We want to make sure if you are getting your carpet cleaned in Sacramento or stone cleaning in El Dorado Hills that we keep you updated on your Specialists time of arrival.

It all starts when you book your appointment.  You and our scheduler will select a day and time.  We offer a 2-hour arrival window.  Often times, we are right on time, if not early.  We also will call you when we are on the way, so you are not left to wonder when we will be there.  We here at The Specialists know your time is valuable and we always want to be respectful of your time.   You will also receive an email with the confirmation of your appointment day and 2-hour arrival window.

The business day before your carpet, rug, tile, stone or upholstery cleaning in Sacramento or surrounding area, we will give you a friendly reminder call.  Don’t worry, if you can’t answer, we will leave you a message.

The day of your cleaning, we will call you when we are on the way.  We update you throughout the day as well, in case our specialist hit traffic or some other unforeseen circumstance.  Although rare, it does occasionally happen and we want to be in communication with you so you are in the know about what is going on, so you can keep your day moving as well.

From Davis to El Dorado Hills, Folsom, Granite Bay, Lincoln and all points in between, we are here to help keep your home looking beautiful!  Be sure to check out our before and after gallery to see our work.